Terms of service
How do I place an order?
Shopping at valencrestora is simple and secure:
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Select your favorite item and click “Add to Cart”
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Review your cart and proceed to checkout
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Enter your shipping and billing information
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Choose your preferred shipping and payment method
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Confirm and complete your order
Once your order has been placed successfully, you will receive a confirmation email with your order details.
How can I get help with my order?
Our customer support team is always here to assist you.
📧 Email: 17322036603@163.com
📱 You can also contact us through our official social media channels.
We typically respond within 24–48 business hours.
Can I exchange or return an item?
Yes. At valencrestora, we offer exchanges and returns according to our Returns & Exchanges Policy.
If your item does not meet your expectations, please contact us within the eligible return period after delivery. Our support team will guide you through the process to ensure a smooth and hassle-free experience.
How much does shipping cost?
We offer a flat-rate shipping fee of $20 USD for all orders.
Shipping costs will be clearly displayed during checkout before payment is completed.
How long does delivery take?
Estimated delivery times:
🚚 Standard Shipping: 8–12 business days
🌍 International Shipping: 10–15 business days
Please note that delivery times may vary depending on customs clearance, local carriers, weather conditions, or peak shopping seasons.
I placed an order but didn’t receive a confirmation email
Order confirmation emails are usually sent within a few minutes after your purchase.
If you haven’t received it, please:
✔ Check your spam or junk folder
✔ Verify that your email address was entered correctly during checkout
If you still cannot locate your confirmation email, please contact us at 17322036603@163.com and our team will assist you as soon as possible.